|Early Childhood Program|
|Adult & Elder Program|
|Family Violence Program|
|Program & Service System Evaluation|
|Coping With Work & Family Stress: Promoting Effective Management and Supervision|
The goal of this program is to enhance employee health and productivity. It consists of five, two-hour training sessions and can be offered in a variety of formats:
The training sessions are co-facilitated and can be delivered:
The sessions at a glance:
Session 1. Understanding Stress and Promoting Adaptive Coping Strategies
SESSION SUMMARY: Participants are introduced to the program and to the role of managers and supervisors in helping employees cope with work, family, and work/family stressors. Procedures for promoting adaptive coping strategies among employees are learned and practiced, with a focus on facilitating problem-solving with employees.
Session 2. Clarifying Roles and Increasing Employee Decision Latitude
SESSION SUMMARY: Participants are introduced to the concepts of role ambiguity, role conflict, and work overload as work stressors that can impact the health, well-being, and productivity of employees. Participants practice clarifying and negotiating roles and discuss strategies to increase employee decision latitude.
Session 3. Communicating Effectively With Employees
SESSION SUMMARY: The benefits and elements of effective communication are introduced. Participants focus on active listening and assertive communication as essential skills for facilitating effective coping strategies with employees and maintaining supportive relationships with and among staff.
Session 4. Providing Feedback and Facilitating Open Organizational Communication
SESSION SUMMARY: Participants learn the benefits of providing feedback and communicating openly with employees. Strategies for positive feedback, constructive criticism, and coaching are discussed and practiced. Participants also learn the value of open organizational communication.
Session 5. Providing Support and Promoting Teamwork
SESSION SUMMARY: Participants learn about social support and its relation to stress reduction. Strategies for providing support to employees, promoting teamwork, and resolving interpersonal conflicts are discussed and practiced.
For further information on this program, email
, or call Dr. Snow at 203.789.7645; or